Incredibly Responsive, Ridiculously Dependable.

get_responsive For anyone that ever works with or at Sayers Technology Holdings.

This is a lot more than a theme for the quarter. This is who we’ve been and who we have to be every day. The formula is simple and rewarding for all, customers inside the company (you) and customers that may or do purchase from us.

When I was 27, back in 2000, I was in the fourth year of business at my first company and had accomplished what to me was a huge milestone. I no longer owed $65,000 to credit card companies that supported me and my fledgling company. I had paid off my debt to them and was beginning to repair my personal credit. I couldn’t buy a house, but I could trade up from my 1992 Dodge Caravan.

My partner and I had decided that we were going to celebrate four years of very difficult work by purchasing a pair of nice cars.

First I went to the Audi dealer on Genesee to look at an A8. When I walked in, I had to walk around and find a sales person to talk to. When I did, he told me they didn’t have any A8s on the lot and didn’t have any brochures. I’d have to come back in a week, they should have some literature by then.

Next, I went to the Mercedes dealer on Main St. This experience was even worse. I stood in the showroom and waited for someone to come help me out. This is no joke or stretch of the truth… I stood there for 10 minutes with people walking by, looking at me, talking amongst themselves and essentially looking right through me as if I wasn’t even there.

Quite ticked at this point, I gave one more place a shot. I drove out to East Aurora to the only BMW dealer around. When I walked in I was greeted by Mike Monteith. He asked what he could do for me. I told him I wanted to test drive a 740iL. Without hesitation, Mike handed me the keys to one, put a plate on it and told me to take my time. When I got back from a test drive that could have landed me in jail, the way I was driving that thing, Mike answered every question I had and told me everything I could possibly want to know about the car.

When done, I purchased two 740s from Mike that same day.

Since 2000, I’ve purchased 8 more cars from Mike and Towne BMW and I’ve never even considered test driving Audi or Mercedes, nor will I buy from either of those dealerships. I’ve also referred at least a dozen people to Mike and Towne BMW and would gladly do so all day.

What was was the difference? It’s plain to see.

Mike was responsive and dependable, as is the entire team and staff at Towne. The others may have gotten around to me when they had time, it simply doesn’t work that way. The funniest of all came a year later when a sales rep from the Audi dealership called me to ask if I was still interested. He took a whole year to call me!

When you need information, answers to questions, data to support your ideas or just someone to go to lunch with, who is your first choice?

I know for me, the first place I go is he/she that has historically been the most responsive and the most dependable. Don’t you?

If it’s data that you need, don’t you seek out the person that provides the most accurate data that has been thoroughly reviewed before handing it over?

How frustrating is it when that person isn’t available or when the outcome isn’t as you needed and expected it to be?

Everyone wants and deserves responsiveness and dependability. You get what you give, it works no other way.

This isn’t just a sales thing either, this is support, service, shipping, purchasing, engineering, marketing and accounting – everyone! The challenge I want you to beat personally and collectively is to be as incredibly responsive and ridiculously dependable to EVERY request that comes your way. Set your bar high and try to do even better. Beat your goals, challenge your peers, compete with yourself and your team mates.

For VoIP Supply and CloudSpan customers, the dealio is pretty simple.

If a customer sends an inquiry to the company, they deserve the most immediate and dependable response that we can possibly deliver.

When a customer calls to talk to someone, they should NEVER go to voicemail. They deserve better.

Next time one of your co-workers needs something from you, the immediacy of your response is absolutely critical, even if the response is nothing more than a date/time that they can expect their answer… Then never fail to deliver on time. They deserve that or better, just as you expect to get when you need answers.

You can be as feature rich, fancy, full of knowledge, cheap or expensive, complicated or simple as pie. None of those things matter if you don’t respond immediately and deliver dependability every time.

Incredibly Responsive, Ridiculously Dependable.

VoIP Supply – Back on the List at #33

VoIP Supply named as the 33rd fastest growing company in WNY.


VoIP Supply Logo

Back in 2006 VoIP Supply was named as the #1 fastest growing company in Western New York and #6 the following year in 2007. Growing at that pace can be hard on any company, so we took a few years off to optimize what we were already doing well and ensure that we could deliver on our promises to our customers. Pushing through the same tough years of 2008 and 2009 that most businesses experienced, the resilient, determined and amazing team of people at VoIP Supply have done it again.

Coming out of the darkness that was 2008 and 2009, VoIP Supply was able to purchase a new building for its headquarters, grow the team in size and quality, expand its offerings to our customers as well as define and implement our overall purpose and vision as a company. As WNY’s first certified b-Corporation, it is our mission, very simply to; Do Well, Do Good, Suck Less.

Focusing on these six words, we have climbed back on the list of fast growth companies in our region as well as focus on giving back to our local community and environment. It is our hope that our actions will inspire and challenge other businesses in the area to step up and deliver in kind, demonstrating clearly that a company can accelerate and grow even when the focus is not solely on revenue or profits.

I am extremely proud of the team at VoIP Supply and want to thank each and every one of them for their belief in what we do, why we do it and for delivering excellence every day.

Thank you!

Jumping a ten foot hurdle?


Completing small tasks is usually easy enough, but what about those huge ones, the monstrous changes and improvements?

Is it time to get into shape with both diet and exercise daily, time to earn that promotion you want, to buy your dream home, quite smoking or cross off your greatest bucket list item?

Here is a list that may help, courtesy of one of my Entrepreneurs’ Organization friends.

All the best!

To focus or not to focus, kind of a silly question

With dozens of simultaneous and constant distractions, how is one to focus and be effective?

You can write down your task lists, highlight your top 5 activities, schedule your day, use a day planner and any number of other forms of organization and planning. I still don’t believe you will be working (or playing) at anywhere near your full potential.

To skip to the point of this collection of words, you control most of your distractions or they control you.

Turn off your non-organic tools, toys and necessary technical devices – At lease for a few hours a day, completely off! This is primarily for the working folk, plan for it and then execute.

What do I mean?

Check your email one last time and quit the program, put your phone on do not disturb, turn off your cell phone, log out of instant messenger and turn off any other app that notifies you of facebook updates, new tweets, cool new instagram photos, important news bulletins, weather alerts and the other million possible interruptions.

All done?

Good, now go to the bathroom, grab that last cup of coffee or water and get ready to blow your own mind. If you can, shut your door or find a quiet place to work. With no interruptions, look at your list of tasks and put your collective focus on it and nothing else. For the next 2-3 hours, do just that. Whoever is calling, emailing, IM’ing, texting or in some other way trying to reach you, can either wait or seek you out personally.

Simple right?

Think of how many of these interruptions and distractions float by your eyes, ears and within your head long after the pop-up is gone. Compound these with the other huge distraction, LIFE. Kids, money, bills, taxes, family, health, temperature, noise, hunger and whatever personal relationships you happen to have going on at the time. Fortunately you can remember to breath during all of these interruptions.

For the record, I’m being a huge hypocrite writing this, but I am thinking about it and try to execute as often as I can. Even now I am ignoring my phone, email, facebook account and weatherbug telling me it’s snowing outside.

If you happen to be one of my wonderful workmates, please understand that this behavior and these activities are welcomed and encouraged. You won’t even need that get out of jail free card.

My friend Tom

From time to time I am asked if I can offer some advice, today was such a day

As a member of EO (Entrepreneurs’ Organization) I am less inclined to give advice and opt to share experiences instead, allowing the other person to make up their own mind as to where they want to go or what actions to take.

The condensed version of the experience sharing is bulleted below:

The more detailed conversation... The three points discussed are not easy and require a lot of patience and persistence. All of them are areas of my own business and personal skill-set that I am actively working on and likely always will be.

Tom’s Story: In a nutshell, Tom is an educator by trade but left teaching to start a bookstore with a loft for reading, storytelling and after school activities for community members. Bookstores these days do not generate sufficient profit to fund the operations such that there is ample time to focus on the community programs envisioned and ultimately where the passion lies. Tom is not a businessman, he wants to teach, to help, to do good for his community. Within the building, in front of the bookstore, there is a vacant coffee shop that previously had customers and from the records of the prior owner, there may have been enough to fund the operations of both. For the past several years Tom has been getting by with help from sponsors, donations, fund raising, grants and some book sales. So, here we are today and Tom spends much of his time chasing down potential financial resources (people) instead of doing what he really wants to do, to do good. He’s not doing well and asked for advice. I replied with some experiences for him to glean from.

Create the vision, put it down on paper, make it visual and share it. I’ve personally been working on this one for some time and though it may never truly be completed, it does transfer what is in my head and put it down on paper for sharing with others. In Tom’s case, this is exceptionally important as he needs help from volunteers and ideally from like minded people with similar visions of helping the community they share. I’m thinking of where I want the company to be in 3 years, what will the company look like? How will it be perceived by outsiders? What will the people working there be doing and how will they be acting? What sort of customers will be there, how many and what will they be doing? What will the finances look like? What will the local news be saying about the company? What are the core values of the company, how do they support the vision and how are the employees and volunteers living them? What is the culture like, who is running the operations and what celebrations are there? I know where Tom wants to take the company and what he wants it to look like in 3 years. If more people saw the same vision, they too would love to be involved and help get there. Tom needs these people and sharing this vision will help attract and retain them.

You have to well before you can do good. Certainly not true for a lot of actions, but for sustainable giving back to the community, there are expenses like payroll, rent, operating expenses, utilities and many more. My story has been the same at times and the lesson has been experienced, unfortunately more than once. We as a company enjoy helping out, giving back and being a part of something larger than just the company and corporate profits. It makes us feel good and provides a sense of purpose above and beyond the day to day work required to earn a paycheck. There are a lot of things that we would like to do to further these efforts and increase the amount of involvement locally. The hitch is that we have to ensure that everyone is able to get paid to take care of their lives, the company needs to pay its bills if there are to be lights and power next month and we need to care for our customers if we are to earn their trust and business. We have to do well (financially) if we want to do good. Tom has the ability to create sustainable profits through the coffee shop and book sales. In my opinion, rather than continue to chase money from short lived donors, Tom’s funding needs to come from a renewable source (the business) by attracting, serving and wowing customers. Do well, do good.

Focus via blinders. What’s your top 5 and what’s the top 1 of those 5? This is by no means a strength of mine, I am not the best at remaining focused for a long period of time. I’m an entrepreneur. Nonetheless, in order to do well so that you can do good, sometimes you have to buckle down and focus on what needs to happen before you can enjoy what you want to happen. One of the tricks I’ve learned over the years and employed on many occasions has been to create a list of the 5 most important things that I need to be working on in order to achieve what I need to finish. Writing that list one a small piece of paper, reviewing the list and identifying the single most important thing on that list. One the other side of the paper, write down the Top 1 item that I need to be working on. Carrying this paper with me at all times, I make a point of reviewing the list and most importantly my Top 1, EVERY 15 minutes. If I find that I am not working on my Top 1, I stop and get back to focusing on that which is most important thing for me to work on. My thinking with Tom’s situation would be to include the documentation and visualization of his vision to be shared as one on the list and getting the coffee shop generating profits to fund/fuel whatever else makes it on to the list. Chasing temporary funds in an endless circle probably would not make it on my list of the Top 5. Focus and put on the blinders.

We are a proud sponsor of Tom and his endeavors. If you want to help him, feel free to do so by purchasing books online or at his store in Buffalo.