Exponential Growth of Self (and Business)

Exponential growthWith a lot of talk about exponential growth (10x) vs. incremental growth (1x) I felt compelled to reiterate a way of thinking that I’ve employed personally and have preached about for several decades now. My hope is that one or more readers challenge it in attempt to prove it incorrect.

Here it is in the simplest form. Work gets done during business hours, Growth gets done outside of those hours.

At VoIP Supply we have often had “building your future” nights where we tackle growth projects either in the company or on the company. There are so many things to work on that just won’t make it to the top of the list when everyone is busy taking care of customers and operating a solid and growing business, as we do each day.

Every interviewee at VoIP Supply talks about career path and where they want to get to as their tenure grows and they become part of our family, but rarely do they highlight how and more importantly when they plan on doing what is required to climb that ladder or cut their own path.

You may grow incrementally during the day working on some projects that help grow the business, surely that is the case, but to really grow in an exponential manner you need to do so once the noise dies down and the distractions are gone. There is no other way without sacrificing in some other area where you are needed during the day.

If you have chosen a profession of some sort, it is your duty (in my opinion) to become the absolute best at that profession. No pro athlete expects to improve solely during the game and skip practice and training, why would you?

Practice, study, read, strategize, collaborate, experiment and discuss if you really truly want to get better at what you do and choose the path you say that you want to go down. You must invest in your future and that means sacrificing some (not all) of your evenings, weekends and personal time.

If you want to be a better leader, study leadership, read about other great leaders, best practices and practical application of those skills.

If you want to grow a new channel, division or team within your department or company, don’t expect it to just happen during the day. Put in the effort and investment of time required to grow for your own benefit and the benefit of those depending on you to be the professional you say that you are.

You may then and only then reap the rewards of exponential growth, personally, professionally and within your business.

Incredibly Responsive, Ridiculously Dependable.

get_responsive For anyone that ever works with or at Sayers Technology Holdings.

This is a lot more than a theme for the quarter. This is who we’ve been and who we have to be every day. The formula is simple and rewarding for all, customers inside the company (you) and customers that may or do purchase from us.

When I was 27, back in 2000, I was in the fourth year of business at my first company and had accomplished what to me was a huge milestone. I no longer owed $65,000 to credit card companies that supported me and my fledgling company. I had paid off my debt to them and was beginning to repair my personal credit. I couldn’t buy a house, but I could trade up from my 1992 Dodge Caravan.

My partner and I had decided that we were going to celebrate four years of very difficult work by purchasing a pair of nice cars.

First I went to the Audi dealer on Genesee to look at an A8. When I walked in, I had to walk around and find a sales person to talk to. When I did, he told me they didn’t have any A8s on the lot and didn’t have any brochures. I’d have to come back in a week, they should have some literature by then.

Next, I went to the Mercedes dealer on Main St. This experience was even worse. I stood in the showroom and waited for someone to come help me out. This is no joke or stretch of the truth… I stood there for 10 minutes with people walking by, looking at me, talking amongst themselves and essentially looking right through me as if I wasn’t even there.

Quite ticked at this point, I gave one more place a shot. I drove out to East Aurora to the only BMW dealer around. When I walked in I was greeted by Mike Monteith. He asked what he could do for me. I told him I wanted to test drive a 740iL. Without hesitation, Mike handed me the keys to one, put a plate on it and told me to take my time. When I got back from a test drive that could have landed me in jail, the way I was driving that thing, Mike answered every question I had and told me everything I could possibly want to know about the car.

When done, I purchased two 740s from Mike that same day.

Since 2000, I’ve purchased 8 more cars from Mike and Towne BMW and I’ve never even considered test driving Audi or Mercedes, nor will I buy from either of those dealerships. I’ve also referred at least a dozen people to Mike and Towne BMW and would gladly do so all day.

What was was the difference? It’s plain to see.

Mike was responsive and dependable, as is the entire team and staff at Towne. The others may have gotten around to me when they had time, it simply doesn’t work that way. The funniest of all came a year later when a sales rep from the Audi dealership called me to ask if I was still interested. He took a whole year to call me!

When you need information, answers to questions, data to support your ideas or just someone to go to lunch with, who is your first choice?

I know for me, the first place I go is he/she that has historically been the most responsive and the most dependable. Don’t you?

If it’s data that you need, don’t you seek out the person that provides the most accurate data that has been thoroughly reviewed before handing it over?

How frustrating is it when that person isn’t available or when the outcome isn’t as you needed and expected it to be?

Everyone wants and deserves responsiveness and dependability. You get what you give, it works no other way.

This isn’t just a sales thing either, this is support, service, shipping, purchasing, engineering, marketing and accounting – everyone! The challenge I want you to beat personally and collectively is to be as incredibly responsive and ridiculously dependable to EVERY request that comes your way. Set your bar high and try to do even better. Beat your goals, challenge your peers, compete with yourself and your team mates.

For VoIP Supply and CloudSpan customers, the dealio is pretty simple.

If a customer sends an inquiry to the company, they deserve the most immediate and dependable response that we can possibly deliver.

When a customer calls to talk to someone, they should NEVER go to voicemail. They deserve better.

Next time one of your co-workers needs something from you, the immediacy of your response is absolutely critical, even if the response is nothing more than a date/time that they can expect their answer… Then never fail to deliver on time. They deserve that or better, just as you expect to get when you need answers.

You can be as feature rich, fancy, full of knowledge, cheap or expensive, complicated or simple as pie. None of those things matter if you don’t respond immediately and deliver dependability every time.

Incredibly Responsive, Ridiculously Dependable.

Business Opportunity Follow-up

It’s not the girl or guy who’s number you got last night, it’s someone who wants to hear from you now.

No delays, no games, close the deal!

Having created and run multiple businesses in both the services industry as well as hard goods, I’ve come across a fair amount of opportunities and inquires. While there are  many differences between these types of businesses, there are also some similarities, including the opportunity follow-up.

Answer immediately, particularly in the age of the internet, constant connectivity and instant response/gratification expectations. For us and many, our website is our storefront and any form completed to request information or follow-up communication is someone figuratively knocking on the door.

Just imagine if you had a brick and mortar business and your front door is locked at the moment. A customer shows up and knocks on your door to buy some goods or simply to ask a few questions. How many of these opportunities do you suppose you would close if you chose to answer your door a few hours or even a few days after the customer is knocking? Do you really think that they would just sit there waiting for you to answer the door?

When a customer completes a web form requesting information or contact, especially these days, they demand an answer immediately. If you choose to ignore the knocking on your door (or email on your smartphone) and wait any stretch of time to answer, you will lose nearly every time. They will go next door and find another seller, they will go to another website and submit a request and eventually, they will get an answer in a more prompt and professional manner.

No excuses!

VoIP Supply launches Nationwide Installations

Deploy - Nationwide VoIP Phone System Installations

VoIP Supply has recently announced the launch of ‘Deploy’ its Nationwide Voice over IP phone system installation service.

The official press release is below. Deploy is the result of many months of work, demo and beta installations and refinement of the process from start to finish. VoIP Supply is the only reseller of Voice over IP hardware that offers a true nationwide base of professionally trained and certified VoIP Phone System Installers.

VoIP Supply Launches Deploy Nationwide Installation Services

Leading supplier of VoIP equipment now offering nationwide VoIP installations via Deploy.

Buffalo, NY (PRWEB) October 20, 2010

VoIP Supply LLC, North America’s leading supplier of Voice over IP (VoIP) equipment and complete systems, today announced the launch of Deploy. Deploy by VoIP Supply is a suite of nationwide VoIP installation services aimed at business that don’t have the time or technical acumen to properly install a VoIP solution. Through Deploy businesses can make the evaluation and installation of a VoIP system quick, easy and affordable.

“Even though VoIP systems have become easier to set-up and install do it yourself is not for everyone,” stated Garrett Smith, Director of Marketing and Business Development at VoIP Supply, LLC. “With Deploy by VoIP Supply those businesses that do not have the time or expertise to properly set-up and install a VoIP system can now do so quickly and inexpensively, ensuring they realize the cost savings and efficiency increases that come with VoIP.”

Through Deploy by VoIP Supply, businesses gain access to a nationwide network of licensed and certified field technicians that perform:

  • On-site assessments
  • Cable installations
  • Network infrastructure configuration and installations
  • VoIP system configuration and installations
  • VoIP endpoint configuration and installations

Starting at just $199.99 for an on-site assessment, the typical business can have a complete VoIP system installation – from on-site assessment to cabling to end point installation – for around $300 per user. Deploy services can be purchased in tandem or a la cart and are backed by an industry leading Service Level Agreement (SLA) that includes a Lifetime Workmanship Warranty.

For more information about Deploy by VoIP Supply, please visit http://www.voipsupply.com/services/installations.

About VoIP Supply
VoIP Supply, LLC (http://www.voipsupply.com), a division of Sayers Technology Holdings, is North America’s leading supplier of VoIP Equipment and complete systems with offerings for businesses, service providers and resellers. In addition to a comprehensive product catalog, the company offers technical support, extended warranties, device configuration, installations and logistical services. VoIP Supply is a three-time INC 5,000 honoree and in 2007, was ranked number 45 on the Entrepreneur Magazine’s Hot 100 fastest growing companies in the U.S. VoIP Supply has also been recognized as one of the Best Places to Work in Western New York by Buffalo’s Business First Newspaper, one of the Top 100 privately held companies in WNY, as well as the fastest growing company in WNY for 2006 by winning the Business First Fast Track 50 Award.

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