Reactive or Responsive – Embracing change

Here @VoIPSupply we have long talked about the fact that nothing can improve without change and that without improvement, technology and competition will render you obsolete. In line with this topic are two of our Core Values, No Donkeys! and Be a Very Hungry Caterpillar. In short, these two core values speak to one’s attitude as well as one’s passion and ability to both learn new things and adapt to changes around them.

Anytime a change is introduced into the business (or life in general) there are two ways that people tend to handle it; they either react to the change or they respond to the change, two very different things.

An analogy would be a nasty case of pneumonia and a visit to the doctor. Once diagnosed, the doctor is likely to prescribe some antibiotics to fight off the illness. What happens when you take the antibiotics? Let’s say you return to the doctor the next day and he says that you are reacting to the antibiotics. Generally speaking, that’s bad news and means your body is rejecting or is allergic to the antibiotics. You need to stop taking them promptly. On the other hand, the doctor could say that you are responding well to the antibiotics. From experience, that is the good answer, meaning the medicine is working and you are on the mend.

When change is introduced into your workplace or personal life, you have the same two options and the choice all yours. You can react to it or you can respond to it.

Some typical reactions tend to be rejection, avoidance, dismissal, belittlement, objecting or flat out refusal to accept the change despite knowing that improvements cannot happen without change.

More favorable are the responses to change. One can ask questions and learn more about how this change is going to help them, they can adopt the change and begin integrating it into their role and they can come together as a team and help each other accept the change with the understanding that without change there is no opportunity for improvement.

If you slap a donkey on the ass, it will likely react with a kick to your face. If you feed a hungry caterpillar, it will respond and turn into a beautiful butterfly.

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